As SME banking continues to evolve in a digital-first, AI-powered environment, the role of the Relationship Manager is being redefined. No longer just the face of the bank, today’s RM must also be a data-driven advisor, powered by smart tools, real-time insights, and enhanced productivity capabilities.

In this session, we’ll explore how banks are equipping their RMs with next-generation tools—ranging from intelligent CRM platforms and AI-powered customer insights to digital sales support and performance monitoring dashboards. We’ll also look at how the human-digital balance is shifting, and how RMs can thrive by combining personal relationships with the power of advanced technology.

Join us to hear how industry leaders are rethinking RM enablement to unlock new levels of engagement, efficiency, and growth in SME banking.