About
Using Speech Analytics, we have successfully crafted a sales strategy focusing on data gathered from customer calls. Successfully, we created a analytics-derived sales data and managed 5% sales conversion rate comparing to 2%
Qorus-Infosys Finacle Banking Innovation Awards 2025
Speech Analytics Derived Sales Data
Submitted by
Yapi Kredi
Yapı Kredi was established as the first retail oriented private bank in Turkey and now the...
premium
Q+
18/04/2025Banking Innovation
Interested in learning more? Speak to Boris, Qorus's Content Lead
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us 
Related innovations
02/05/2025Banking Innovation
Frich
Frich helps Gen Z level up their finances by offering real, anonymous peer benchmarking data and money advice, replacing influencer...
15/04/2025Banking Innovation
pagaFlex by Millennium bcp
In today’s fast-paced digital economy, consumers expect instant, seamless, and flexible financing—without unnecessary friction. That’s where pagaFlex comes in with...
14/04/2025Banking Innovation
Financial insights from Alvie, Desjardins AI assistant
Desjardins' clients now have access to Alvie, a virtual assistant on their mobile. Alvie delivers personalized tips based on individual...
11/04/2025Banking Innovation
Leading with Member-Centric Transformation
Desjardins has transformed its personal banking services by developing mobile solutions and supporting digital adoption, establishing itself as a leader...
Related news & insights
07/05/2025Article
How UOB is future-proofing its workforce – One career at a time
From AI training to retirement prep, United Overseas Bank (UOB) is making bold investments in its people. The Singapore-based bank...
Digital Reinvention
06/05/2025Interview
Further Insights: The shift from branches to bots in Turkish banking
Meral Ahu Karageyim, senior researcher at Bogazici University Center for Applied Research in Finance (CARF), in collaboration with her co-author...
Digital Reinvention
06/05/2025News
Revolut just took aim at telcos — and this could redefine the fintech playbook
With unlimited domestic calls, texts, and data, plus a 20GB roaming allowance across Europe and the U.S., this move could...
Digital Reinvention
05/05/2025News
Commerzbank’s AI avatar “Ava” redefines customer engagement
Ava isn’t just another chatbot — she’s a human-modeled, conversational assistant designed to provide instant, 24/7 support, blending the convenience...