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Transforming customer experience with M-PS: capturing feedback at key touchpoints, driving satisfaction and loyalty through actionable insights.

Transforming customer experience with M-PS: capturing feedback at key touchpoints, driving satisfaction and loyalty through actionable insights.
Our bank call centre delivers fast, friendly, and secure support 24/7. We resolve issues, answer queries, and guide customers with...
Video KYC enables secure, remote identity verification via live video calls, enhancing onboarding efficiency
At Imagin, the CX Scouting project powers innovation through Empathy Listening—every employee dives into real customer calls monthly, breaking silos...
NatWest is one of the first banks to launch a retail app on Apple Vision Pro, pioneering spatial banking with...
Access Bank, one of Nigeria's top financial institutions, is prioritizing digital transformation in its pursuit of becoming one of the...
New tiers and streamlined eligibility aim to broaden customer reach.
Boris Plantier from Qorus spoke with Burcu Önder, Talent Acquisition Manager, to learn how the company is addressing the challenges...
New analytics suite aims to simplify reporting and increase efficiency.