How can ERGO become a Gen AI heavy user for better customer service? By convincing our 30.000 colleagues of “ERGO GPT” every day. We achieve this with our GPT Change Team, which organizes the transfer of knowledge within the company. Very successful!
Desjardins has transformed its personal banking services by developing mobile solutions and supporting digital adoption, establishing itself as a leader...
Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...
Make the Difference is Zurich Insurance’s global innovation training program, designed to empower employees to tackle real strategic challenges. It...
AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...
David Krameš, AI & Strategy Business Partner at Česká spořitelna (a subsidiary of Erste Group in the Czech Republic), shares...
Under a newly signed agreement CaixaBank will integrate Salesforce technologies into its customer service platforms, streamlining processes and improving personalization.
With AI now embedded across business lines—from operations and technology to training and client service—the bank is seeing measurable gains...
Berenice Valencia Flores, Director of the AXA Mexico Foundation and Head of Sustainability at AXA Mexico, shares her insights and...
