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AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.

AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.
Using Speech Analytics, we have successfully crafted a sales strategy focusing on data gathered from customer calls. Successfully, we created...
Core+ is our legacy reimagined—transforming a decade-old core banking client into a modern, intuitive workspace that boosts productivity, enhances UX,...
Accept payments anytime, anywhere with Absa’s Merchant Multi-Product solution. From POS to SoftPOS, tap-on-phone & eCommerce – one platform, multiple...
In today’s fast-paced digital economy, consumers expect instant, seamless, and flexible financing—without unnecessary friction. That’s where pagaFlex comes in with...
The initiative is part of the company’s broader strategy to use artificial intelligence to complement—not replace—its licensed insurance agents, enhancing...
This month’s Qorus Innovation in Banking award goes to Desjardins for Alvie, their new in-app virtual assistant, which takes a...
Freelancers in Spain now have a new health insurance option designed specifically with their needs in mind, thanks to a...
Under a newly signed agreement CaixaBank will integrate Salesforce technologies into its customer service platforms, streamlining processes and improving personalization.