Caixa is the first bank to develop a Metaverse open to both customers and non-customers, integrating a Metahuman representation of its CEO. This aims to attract new talent and position Caixa as a leader in innovation in Portugal's financial market.
HSBC Gold Token is the first ever tokenized real world asset from a bank for retail investors. Unlike some common...
Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...
Make the Difference is Zurich Insurance’s global innovation training program, designed to empower employees to tackle real strategic challenges. It...
Transforming customer experience with M-PS: capturing feedback at key touchpoints, driving satisfaction and loyalty through actionable insights.
Bernardino Gómez Aritmendi, CEO of Bansabadell Vida, Bansabadell Seguros Generales and Bansabadell Pensiones, shares his insights and experience in a...
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...
To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...
