Submitted by

Yapi Kredi

Logo of Yapi Kredi

Yapı Kredi was established as the first retail oriented private bank in Turkey and now the...

premium
Q+
25/06/2024 Banking Innovation

About

With Customer Centricity Program, we foster a culture of customer-centricity. By using ADKAR methodology, we educate and empower employees at all levels, driving continual improvement and aiming to become the most recommended bank.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

29/06/2024 Banking Innovation

Spatial Banking on Apple Vision Pro

Imagining banking in the future on Apple Vision Pro!

28/06/2024 Banking Innovation

Fraud Controls on ENBD X

Protecting vulnerable customers from fraudsters through smart fraud controls

27/06/2024 Banking Innovation

“Travel Guru” – First-in-HK Travel Rewards Membership Programme by Bank, All from HSBC Reward+ App

"Travel Guru" by HSBC: Innovative app-based Rewards Program (launched Sept 2023). Uses analytics to offer exclusive travel perks, drawing 260K+...

27/06/2024 Banking Innovation

TOT | Banking & Administration

The banking and financial management platform for SMEs

Related news & insights

Mobility
05/09/2024 Article

AutoMobility Insights - September 2024 edition

The latest news from the automotive industry curated and commented by the experts at Corporate Value Associates (CVA).

Digital Reinvention
04/09/2024 Article

Orchestrating success: The strategic imperative of building and managing industry ecosystems

Fatih Ogun, Head of Strategy at Akbank, explores the essence of industry ecosystems, underscoring their strategic importance, and delineating the...

Digital Reinvention
04/09/2024 News

Warba Bank launches Kuwait’s first AI-powered personal banking advisor

This innovative service aims to enhance customer service by offering personalized financial advice through advanced artificial intelligence, making Warba the...

Digital Reinvention
03/09/2024 Study

AI at work: Turning AI potential into results

AI holds immense potential for banking, an industry still reliant on manual processes and outdated infrastructure. Generative AI could add...