An unprecedented solution for bank customers using Open Finance data: complete loan portability performed by the customer via the Banco do Brasil app. Customers who have shared their data via Open Finance can simulate portability without filling info
Oracle Advanced Security Option helps banks to protect customer data with end-to-end encryption and redaction—ensuring compliance with RBI guidelines, reducing...
Our bank call centre delivers fast, friendly, and secure support 24/7. We resolve issues, answer queries, and guide customers with...
Video KYC enables secure, remote identity verification via live video calls, enhancing onboarding efficiency
At Imagin, the CX Scouting project powers innovation through Empathy Listening—every employee dives into real customer calls monthly, breaking silos...
In this article, we aim to lay a comprehensive framework to innovation covering three dimensions - business model, organizational capabilities,...
New tiers and streamlined eligibility aim to broaden customer reach.
New analytics suite aims to simplify reporting and increase efficiency.
From reversing payments with a tap to tailoring services for retirees, banks across Europe are rethinking what it means to...
