Qorus-Infosys Finacle Banking Innovation Awards 2024

Call center od the Future #FUTUREisATHOME

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22/06/2024 Banking Innovation

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#FUTUREisATHOME is the central name of our campaign. We have moved the call center of Slovenska sporitelna directly to the homes of employees. We enable the operation of the entire call center in the form of home office from April 2024.

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