Qorus-Infosys Finacle Banking Innovation Awards 2024- Nominated

Smart Knowledge Base through GenAI Digital Advisor

Submitted by
premium
Q+
31/05/2024Banking Innovation

About

Revolutionizing how information can be retrieved in an easy, fast and comprehensive way: to achieve this goal, Intesa Sanpaolo leveraged the potential of Generative AI to implement a Smart Knowledge Base, starting from Customer Service

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

16/07/2025Insurance Innovation

Eppione

Eppione’s BrokerAI revolutionizes benefits brokerage with AI-driven insights, automating complex data analysis to deliver tailored, cost-effective benefit solutions. It empowers...

12/06/2025Banking Innovation

Cash Manual Payments Extraction and Processing with AI

DBS Bank's IBGO revolutionizes manual payments with Generative AI. Say goodbye to manual data entry and hello to automated efficiency,...

12/06/2025Banking Innovation

Wenia

Wenia, from Bancolombia, is the secure and regulated gateway to the crypto world. Buy, sell, and store digital assets like...

12/06/2025Banking Innovation

Customer Oriented Digital Process Automation Solutions with RPA and AI

Our bank merges RPA with AI, integrating manual judgment with automation. With Agentic AI, we're building the future of automation,...

Related news & insights

Insurance
24/07/2025Article

Embracing AI disruption in the insurance industry: Insights from Qorus Reinvent Forum Warsaw

This event provided a platform for thought leaders to share their insights on how AI is reshaping our workforce, technology,...

22/07/2025Interview

At work with Edward Rebane

Edward Rebane is Chief Retail Officer and Member of the Management Board at Citadele Bank. He’s always on the move,...

Innovation Awards Hub
21/07/2025Interview

Transforming retention with GenAI: Sabadell Seguros’ award-winning approach

Esther Pichardo, Chief Customer Officer at Sabadell Seguros, tells us more about VoiceIQ and the impact of their win.

Insurance
15/07/2025Interview

At work with Ahmet Yaşar

Ahmet Yaşar, Insurance Group Head at Maher Holdings and Vice President of Insurance Association of Türkiye, talks to Qorus’ Boris...