Qorus-Infosys Finacle Banking Innovation Awards 2024- Nominated

Smart Knowledge Base through GenAI Digital Advisor

Submitted by
premium
Q+
31/05/2024Banking Innovation

About

Revolutionizing how information can be retrieved in an easy, fast and comprehensive way: to achieve this goal, Intesa Sanpaolo leveraged the potential of Generative AI to implement a Smart Knowledge Base, starting from Customer Service

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

12/06/2025Banking Innovation

Cash Manual Payments Extraction and Processing with AI

DBS Bank's IBGO revolutionizes manual payments with Generative AI. Say goodbye to manual data entry and hello to automated efficiency,...

12/06/2025Banking Innovation

Wenia

Wenia, from Bancolombia, is the secure and regulated gateway to the crypto world. Buy, sell, and store digital assets like...

12/06/2025Banking Innovation

Customer Oriented Digital Process Automation Solutions with RPA and AI

Our bank merges RPA with AI, integrating manual judgment with automation. With Agentic AI, we're building the future of automation,...

12/06/2025Banking Innovation

AI Chatbot & Virtual Assistants

Caixa is transforming industries by strategically applying AI—Cloud, Cognitive Computing, LLMs, and Machine Learning—to drive innovation, optimize operations, and elevate...

Related news & insights

SME Banking
10/06/2025News

Deutsche Bank and Ant International partner to advance cross-border payment innovation

Blockchain and AI-powered solutions aim to streamline global treasury operations.

Insurance
05/06/2025Interview

How Allianz Turkey attracts and retains emerging tech talent

Boris Plantier from Qorus spoke with Burcu Önder, Talent Acquisition Manager, to learn how the company is addressing the challenges...

Insurance
03/06/2025News

Aviva and FNZ launch data tool to streamline adviser experience

New analytics suite aims to simplify reporting and increase efficiency.

02/06/2025News

UAE introduces first ‘finfluencer’ license to regulate digital financial advice

The license is aimed at anyone offering investment recommendations or financial insights related to regulated products or services within the...