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Revolutionizing how information can be retrieved in an easy, fast and comprehensive way: to achieve this goal, Intesa Sanpaolo leveraged the potential of Generative AI to implement a Smart Knowledge Base, starting from Customer Service

Revolutionizing how information can be retrieved in an easy, fast and comprehensive way: to achieve this goal, Intesa Sanpaolo leveraged the potential of Generative AI to implement a Smart Knowledge Base, starting from Customer Service
The Contact HUB is novobanco’s AI-powered omnichannel solution that automates simple interactions, intelligently redirects calls, and enhances customer experience—boosting efficiency...
The 'Cash in / Cash out' project unifies data to analyze credits and debits for PF, PJ, and GOV clients....
Imagine If the stakeholders of BB Pay Checkout were able to understand their client’s behavior using a mix of text-based...
The innovation simplifies learning about agricultural products, helping new and experienced staff in all units. It ensures standardized service for...
From the Andes to innovation hubs: Cesar Jara Trujillo, Chief Innovation Officer at Pacífico Seguros, tells Boris Plantier from Qorus...
The update introduces a native codebase designed for scalability across all markets, an overhauled visual identity, and a suite of...
The Banking Innovation of the Month award for May goes to Millennium bcp’s Corporate Homebanking platform, a practical, user-driven solution...
In Austria and Slovakia , Raiffeisen Bank International launched the RBI Group AI Lab back in 2017. Vjekoslav Bonic, Head...