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Imagine filing a claim with just your phone in just 5 minutes. Reshaping the claim customer journey we’ve built a scalable solution that boosted satisfaction rate up to 89% and reduced handling time from 25 days to <24h.

Imagine filing a claim with just your phone in just 5 minutes. Reshaping the claim customer journey we’ve built a scalable solution that boosted satisfaction rate up to 89% and reduced handling time from 25 days to <24h.
Using Speech Analytics, we have successfully crafted a sales strategy focusing on data gathered from customer calls. Successfully, we created...
Core+ is our legacy reimagined—transforming a decade-old core banking client into a modern, intuitive workspace that boosts productivity, enhances UX,...
Accept payments anytime, anywhere with Absa’s Merchant Multi-Product solution. From POS to SoftPOS, tap-on-phone & eCommerce – one platform, multiple...
In today’s fast-paced digital economy, consumers expect instant, seamless, and flexible financing—without unnecessary friction. That’s where pagaFlex comes in with...
This collaboration—the first of its kind between Accenture and a Singapore-based bank—aims to transform the customer experience and drive innovation...
The expansion includes an upgraded Cancer Medical Concierge and a newly launched Endoscopy Medical Concierge, offering broader and more personalized...
The initiative is part of the company’s broader strategy to use artificial intelligence to complement—not replace—its licensed insurance agents, enhancing...
This month’s Qorus Innovation in Banking award goes to Desjardins for Alvie, their new in-app virtual assistant, which takes a...