Qorus Innovation in Insurance Awards 2023

Harnessing the Knowledge and Expertise of our Employee Resource Groups to Create Culturally Relevant Digital Insurance Experiences

Submitted by
premium
Q+
13/04/2023Insurance Innovation

About

Solaria Labs, Liberty Mutual’s Enterprise Innovation Incubator, partnered with Liberty Mutual’s Hispanic and Latino/a Employee Resource Group to launch a wholistic, end-to-end Spanish-language Renters Insurance experience to better serve customer needs on our Certainly digital-direct brand.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

28/05/2025Banking Innovation

Contact Hub – novobanco Contact HUB "Super Power Omnichannel relationship"

The Contact HUB is novobanco’s AI-powered omnichannel solution that automates simple interactions, intelligently redirects calls, and enhances customer experience—boosting efficiency...

28/05/2025Banking Innovation

Artificial Intelligence Agent for Agribusiness Customer Service

The innovation simplifies learning about agricultural products, helping new and experienced staff in all units. It ensures standardized service for...

28/05/2025Banking Innovation

Ready for AI: The Evolution of Data Governance at BB

Banco do Brasil's Data, Analytics, and AI Governance is adaptive, dynamic, and business-aligned. Its approach ensures AI-ready data, enhancing customer...

27/05/2025Banking Innovation

Smart Treasury

Banco do Brasil's Smart Treasury modernizes operations with AI and data analytics, optimizing processes and integrating areas. This innovation enhances...

Related news & insights

28/05/2025Article

Rethinking banking's physical frontier

How banks can successfully modernize their branch networks by implementing a strategic balance of physical and digital elements.

SME Banking
27/05/2025News

Banque Populaire expands sustainability-linked loan to professionals and farmers

A financial tool designed to reward environmental and social performance.

26/05/2025News

Lloyds Premier: A new offering for the financially established

Integrated perks, lifestyle benefits, and financial tools in one account.

Digital Reinvention
26/05/2025News

Sumeria introduces interactive calendar and smart spending insights in app update

French mobile bank adds visual tools, merchant tracking, and personalized account details.