Qorus Innovation in Insurance Awards 2022

“My best claim handler utilizing social style theory and AI” by E.design Insurance (Tokio Marine insurtech insurer)

Submitted by
15/04/2022 Insurance Innovation

About

E.design Insurance (Tokio Marine insurtech insurer) has launched a new service called " My best claim handler" for our customers to be able to communicate with our staff with as little stress as possible. In the event of an accident, AI assigns the most appropriate person to the customer based on the customer's communication style and the type of accident.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

04/03/2025 Insurance Innovation

From Data to Dollars: AI for Life & Annuities

Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...

04/03/2025 Insurance Innovation

Market spaces

Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...

04/03/2025 Insurance Innovation

AI For Pet

AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...

04/03/2025 Insurance Innovation

Digitalization of Auto Insurance Claim Processes with BPM

by integrating OCR, RPA and AI technologies, we enabled 10% of claims to be automatically paid without human intervention.

Related news & insights

12/03/2025 Article

Transforming customer engagement in banking: Trends for 2025 and beyond

To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...

ESG
12/03/2025 News

CaixaBank expands sign language video interpretation service nationwide

This initiative aims to improve accessibility for individuals with hearing impairments, allowing them to receive financial information through a real-time...

Digital Reinvention
11/03/2025 Article

Qorus and Infosys Finacle launch the 2025 edition of the banking innovation awards

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, and Qorus, a global association of banks and insurance...

Digital Reinvention
11/03/2025 News

Lloyds Banking Group secures patent for cybersecurity innovation

Lloyds Banking Group has received its first-ever patent for a cybersecurity innovation designed to enhance threat detection and reduce false...