Based on the concept of "DX for dramatic improvement of CX," Mitsui Sumitomo Insurance developed a large-scale 360° digital transformation involving 40,000 sales agents and 20,000 employees nationwide, and fundamentally recreated the value of the customer experience through the power of digital technology.
Desjardins' clients now have access to Alvie, a virtual assistant on their mobile. Alvie delivers personalized tips based on individual...
Desjardins has transformed its personal banking services by developing mobile solutions and supporting digital adoption, establishing itself as a leader...
HSBC Gold Token is the first ever tokenized real world asset from a bank for retail investors. Unlike some common...
Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...
Under a newly signed agreement CaixaBank will integrate Salesforce technologies into its customer service platforms, streamlining processes and improving personalization.
With AI now embedded across business lines—from operations and technology to training and client service—the bank is seeing measurable gains...
This month’s Financial Innovation Spotlight features five eye-catching initiatives from around the world by Burbank, KasikornBank, ING Spain, CIMB Bank...
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
