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An integrated, innovative and simpler welfare
An integrated, innovative and simpler welfare
Innovation is the foundation of progress in the ever-changing field of customer service. ICICI Lombard (ILGIC) in late December 2022...
TopGPT by Topdanmark is the first customer-facing GPT in European insurance, and has achieved true business value since its launch...
AI-based tool that optimizes agent advice, personalizing the response to customer needs and queries.
Imagining banking in the future on Apple Vision Pro!
Jim Marous, Owner and Publisher of the Digital Banking Report and Co-Publisher of The Financial Brand, shares key insights from...
Lloyds Bank has introduced the Benefit Calculator, a new feature in its mobile app that simplifies the process of identifying...
In the seventh edition of the Financial Innovation Spotlight, we spotlight five new initiatives by Commonwealth Bank of Australia, Arab...
This year’s research captures financial institutions’ progress as they navigate a challenging yet promising environment.