Qorus Innovation in Insurance Awards 2020

MS1 Brain: Pursuing true customer experience through the fusion of humans and AI

Submitted by

Mitsui Sumitomo Insurance Group - MSIG

Logo of Mitsui Sumitomo Insurance Group - MSIG
10/04/2020Insurance Innovation

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AI Powered Fiduciary duty "MS1 Brain" which achieves true customer experience through the fusion of humans and AI

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