premium
Q+
09/05/2022Banking Innovation

About

“My branch” is the first 1:1 personalized virtual branch made in the Mobile web by the tellers or the managers that know their customers very well in the physical branches as an example of bringing the feeling of the human touch into the digital channel in Korea.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

26/06/2024Banking Innovation

Visitor Forecaster

Smarter Staffing through Visitor Predictions!

26/06/2024Banking Innovation

Dialog App

Our branch employees can text our customers via their personal computers. They can also make voice and video calls over...

26/06/2024Banking Innovation

Customers Preferred Location to Get Banking Services

Utilizing advanced analytical methods on customer location data to identify locations on a monthly basis.This project aims to enhance the...

26/06/2024Banking Innovation

1DBS helpdesk for DBS India branches

1DBS is a centralised helpdesk, designed as a one-stop shop to answer questions that branch personnel may have when serving...

Related news & insights

ESG
15/01/2025News

CaixaBank ensures financial inclusion with mobile branches across Spain

CaixaBank is taking significant steps to ensure financial inclusion in Spain by expanding its mobile banking services, now available in...

10/12/2024News

CaixaBank pioneers in-branch sign language video interpreting service

The innovative service, known as SVisual, allows hearing-impaired customers to engage with bank representatives through real-time video interpretation provided by...

Digital Reinvention
04/12/2024Article

APAC’s solutions to Europe’s biggest challenges in banking

We've gathered some of the most pressing questions from our European member banks and asked Joe Jelinek, Research Director at...

Digital Reinvention
28/11/2024Article

Qorus Innovation Spotlight: November 2024 edition

In the seventh edition of the Financial Innovation Spotlight, we spotlight five new initiatives by Commonwealth Bank of Australia, Arab...