Qorus Banking Innovation Awards 2022

Mobile Cheque Deposit service

Submitted by
26/09/2022Banking Innovation

About

The Mobile Cheque Deposit (MCD) service makes Hang Seng customers among the first in HK to enjoy the convenience of depositing cheques anytime and anywhere with the use of mobile phone only. Nowadays working from home becomes a new normal that caused inconvenience to visit branch or physical location to perform deposit transactions, however, many businesses are still issuing paper cheques to facilitate various business needs in HK. By making use of the camera on mobile devices to scan the cheque image, our MCD service addressed customer’s pain points and meet the business needs as well as to pave way for digital payments. In addition, the service helps to optimise the line for branch counter by making cheque deposit more convenient to customers by depositing online, in addition to the cheque deposit machine in branch.

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