Qorus Banking Innovation Awards 2022 - Winner

A personal digital assistant for every commercial employee: Kate for Employees

Submitted by

KBC Group

Logo of KBC Group

We put the client at the heart of all the products and services we develop and...

premium
Q+
30/09/2022Banking Innovation

About

Can you imagine an AI-driven upgrade to your different CRM-applications around the world that can double the amount of leads handled on daily basis and simultaneously boost work efficiency and employee satisfaction … Whilst you’re at it, make the upgrade so intuitive that it requires no extra training of your employees and has a direct impact on customer happiness. Impossible you say? Well, we could. And since we even aligned it with our customer facing digital assistant ‘Kate’ we simply called this innovation ‘Kate for Employees’ and launched it in February 2022.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

11/12/2024Insurance Innovation

desBRAva Program

Empowering Innovation Champions: Driving cultural transformation through an innovative and immersive corporate program.

27/06/2024Banking Innovation

Culture inovabra: creating innovation, creating innovators

Promoting innovation is the role of each of Bradesco's professionals. That is why we have an initiative to develop a...

26/06/2024Banking Innovation

Metacircle – The beginning of things

Caixa is the first bank to develop a Metaverse open to both customers and non-customers, integrating a Metahuman representation of...

26/06/2024Banking Innovation

Visitor Forecaster

Smarter Staffing through Visitor Predictions!

Related news & insights

20/01/2025Interview

At work with Josip Majher

Josip Majher is a member of the Management Board and Chief Operating Officer at Hrvatska Poštanska Banka, the Croatian Postal...

13/01/2025Interview

At work with Raymond Sia

Raymond Sia, CEO and Executive Board Director of Canadia Bank in Cambodia, shares his insights and experiences with Qorus, reflecting...

Digital Reinvention
07/01/2025News

BBVA leverages ChatGPT to transform legal queries and marketing processes

With over 3,000 licenses deployed across the organization, the bank has embraced generative AI to improve productivity and innovation. Already,...

ESG
23/12/2024News

Arab Bank launches ESG hackathon to promote sustainability

Initially piloted in Jordan, Palestine, and Egypt, the initiative aims to expand to all countries where the bank operates.