Qorus Banking Innovation Awards 2022 - Winner

A personal digital assistant for every commercial employee: Kate for Employees

Submitted by

KBC Group

Logo of KBC Group

We put the client at the heart of all the products and services we develop and...

30/09/2022Banking Innovation

About

Can you imagine an AI-driven upgrade to your different CRM-applications around the world that can double the amount of leads handled on daily basis and simultaneously boost work efficiency and employee satisfaction … Whilst you’re at it, make the upgrade so intuitive that it requires no extra training of your employees and has a direct impact on customer happiness. Impossible you say? Well, we could. And since we even aligned it with our customer facing digital assistant ‘Kate’ we simply called this innovation ‘Kate for Employees’ and launched it in February 2022.

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