How can ERGO become a Gen AI heavy user for better customer service? By convincing our 30.000 colleagues of “ERGO GPT” every day. We achieve this with our GPT Change Team, which organizes the transfer of knowledge within the company. Very successful!
Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...
Make the Difference is Zurich Insurance’s global innovation training program, designed to empower employees to tackle real strategic challenges. It...
AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...
by integrating OCR, RPA and AI technologies, we enabled 10% of claims to be automatically paid without human intervention.
Bernardino Gómez Aritmendi, CEO of Bansabadell Vida, Bansabadell Seguros Generales and Bansabadell Pensiones, shares his insights and experience in a...
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...
To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...
