How can ERGO become a Gen AI heavy user for better customer service? By convincing our 30.000 colleagues of “ERGO GPT” every day. We achieve this with our GPT Change Team, which organizes the transfer of knowledge within the company. Very successful!
Frich helps Gen Z level up their finances by offering real, anonymous peer benchmarking data and money advice, replacing influencer...
Using Speech Analytics, we have successfully crafted a sales strategy focusing on data gathered from customer calls. Successfully, we created...
In today’s fast-paced digital economy, consumers expect instant, seamless, and flexible financing—without unnecessary friction. That’s where pagaFlex comes in with...
Desjardins' clients now have access to Alvie, a virtual assistant on their mobile. Alvie delivers personalized tips based on individual...
This collaboration—the first of its kind between Accenture and a Singapore-based bank—aims to transform the customer experience and drive innovation...
The initiative is part of the company’s broader strategy to use artificial intelligence to complement—not replace—its licensed insurance agents, enhancing...
Moniruzzaman Khan is Executive Director & Head of Digital Business at Green Delta Insurance. He tells Boris Plantier from Qorus...
This month’s Qorus Innovation in Banking award goes to Desjardins for Alvie, their new in-app virtual assistant, which takes a...
