Qorus Innovation in Insurance Awards 2024 - Winner

Speak human, not insurance. Using WhatsApp and AI to redefine the future of claims

Submitted by
premium
Q+
18/04/2024 Insurance Innovation

About

Imagine filing a claim with just your phone in just 5 minutes. Reshaping the claim customer journey we’ve built a scalable solution that boosted satisfaction rate up to 89% and reduced handling time from 25 days to <24h.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

29/06/2024 Banking Innovation

Spatial Banking on Apple Vision Pro

Imagining banking in the future on Apple Vision Pro!

28/06/2024 Banking Innovation

Fraud Controls on ENBD X

Protecting vulnerable customers from fraudsters through smart fraud controls

27/06/2024 Banking Innovation

“Travel Guru” – First-in-HK Travel Rewards Membership Programme by Bank, All from HSBC Reward+ App

"Travel Guru" by HSBC: Innovative app-based Rewards Program (launched Sept 2023). Uses analytics to offer exclusive travel perks, drawing 260K+...

27/06/2024 Banking Innovation

ReFi Türkiye

ReFi Türkiye is a program that discovers the intersection of finance, technology and impact. the program involves content creation, hackathons,...

Related news & insights

SME Banking
04/10/2024 Interview

NewTech Friday: Froda – Bridging the €400bn European financing gap

Froda is a Sweden tech company that helps business owners reach their full potential by making financing easily accessible, on...

Insurance
02/10/2024 News

Manulife leads the way in Generative AI to boost productivity and customer experience

Manulife announced a major leap in AI integration, beginning with its rollout in Singapore.

Premium
01/10/2024 Article

Research Notes: Branch banking at Maybank

This article brings together some recent information on Maybank's key accomplishments in terms of branches, both in Malaysia and in...

Insurance
26/09/2024 Video

Driving innovation at PZU: Transforming a 220-year-old insurance company

Marcin Kurczab, Director of Innovation at PZU, discusses the company's journey toward innovation.