Qorus Innovation in Insurance Awards 2024 - Winner

Speak human, not insurance. Using WhatsApp and AI to redefine the future of claims

Submitted by
premium
Q+
18/04/2024Insurance Innovation

About

Imagine filing a claim with just your phone in just 5 minutes. Reshaping the claim customer journey we’ve built a scalable solution that boosted satisfaction rate up to 89% and reduced handling time from 25 days to <24h.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

14/03/2025Banking Innovation

HSBC Gold Token

HSBC Gold Token is the first ever tokenized real world asset from a bank for retail investors. Unlike some common...

04/03/2025Insurance Innovation

From Data to Dollars: AI for Life & Annuities

Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...

04/03/2025Insurance Innovation

Market spaces

Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...

04/03/2025Insurance Innovation

AI For Pet

AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...

Related news & insights

17/03/2025News

CaixaBank to train over 30,000 employees in senior customer service

CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...

Digital Reinvention
14/03/2025News

Commonwealth Bank expands AI partnership with Anthropic

This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...

12/03/2025Article

Transforming customer engagement in banking: Trends for 2025 and beyond

To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...

ESG
12/03/2025News

CaixaBank expands sign language video interpretation service nationwide

This initiative aims to improve accessibility for individuals with hearing impairments, allowing them to receive financial information through a real-time...