Qorus Innovation in Insurance Awards 2022

“My best claim handler utilizing social style theory and AI” by E.design Insurance (Tokio Marine insurtech insurer)

Submitted by
15/04/2022Insurance Innovation

About

E.design Insurance (Tokio Marine insurtech insurer) has launched a new service called " My best claim handler" for our customers to be able to communicate with our staff with as little stress as possible. In the event of an accident, AI assigns the most appropriate person to the customer based on the customer's communication style and the type of accident.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

14/03/2025Banking Innovation

HSBC Gold Token

HSBC Gold Token is the first ever tokenized real world asset from a bank for retail investors. Unlike some common...

04/03/2025Insurance Innovation

From Data to Dollars: AI for Life & Annuities

Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...

04/03/2025Insurance Innovation

Market spaces

Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...

04/03/2025Insurance Innovation

AI For Pet

AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...

Related news & insights

Digital Reinvention
08/04/2025News

Bank of America’s AI push boosts employee productivity and client experience

With AI now embedded across business lines—from operations and technology to training and client service—the bank is seeing measurable gains...

Digital Reinvention
07/04/2025News

Standard Chartered launches SC GPT to drive global AI innovation

Standard Chartered has unveiled SC GPT, a proprietary generative AI tool now deployed across 41 markets, signaling a major leap...

Mobility
04/04/2025Article

GenAI propels AI high on the agenda of auto industry finance providers

The arrival of GenAI has kick-started the rapid application of intelligent systems across the automotive industry. Finance firms, insurers and...

Mobility
03/04/2025Article

AutoMobility Insights - April 2025 edition

This article offers snapshots of recent events, showing profound changes in the automotive ecosystem. We select snapshots that make these...