About
USAA’s digital virtual agent provides members with a means of interacting with usaa.com and mobile applications in a natural and conversational way, to complete financial transactions and answer product questions.
Qorus Innovation in Insurance Awards 2016 - Winner
USAA's Digital Virtual Assistant
Submitted by
premium
Q+
21/04/2016Insurance Innovation
Interested in learning more? Speak to Boris, Qorus's Content Lead
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us 
Related innovations
04/03/2025Insurance Innovation
From Data to Dollars: AI for Life & Annuities
Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...
04/03/2025Insurance Innovation
AI For Pet
AI For Pet is transforming pet healthcare with AI-driven health screenings for veterinarians and pet care providers. Our vision AI...
04/03/2025Insurance Innovation
Digitalization of Auto Insurance Claim Processes with BPM
by integrating OCR, RPA and AI technologies, we enabled 10% of claims to be automatically paid without human intervention.
04/03/2025Insurance Innovation
Migdal AI-Collect
Most people want to resolve their debt. Creating a debt collection process that considers a debtor's personal, psychological, and behavioral...
Related news & insights
SME Banking
31/03/2025News
Qonto transforms invoice collection with AI
Qonto, the financial management platform for European SMEs, has launched Invoice Operator, an AI-driven solution to streamline invoice collection. Developed...
Insurance
24/03/2025News
Hanwha Life fuels AI innovation in Vietnam through Informatics Olympiad sponsorship
Hanwha Life is reinforcing its commitment to technological innovation and talent development in Vietnam by sponsoring the 6th Vietnam Informatics...
17/03/2025News
CaixaBank to train over 30,000 employees in senior customer service
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
Digital Reinvention
14/03/2025News
Commonwealth Bank expands AI partnership with Anthropic
This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...