About
ABN AMRO is the first Dutch bank to use Generative AI to empower call centre agents with automated call summarization and real time answer suggestions. From idea to scaling phase in 5 months.
Qorus Banking Innovation Awards 2023 - Winner
ABN AMRO Contact Centre GenAI
Submitted by
premium
Q+
13/09/2023Banking Innovation
Interested in learning more? Speak to Boris, Qorus's Content Lead
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us 
Related innovations
18/03/2025Banking Innovation
Stablecoin-Powered Digital Asset Settlement for Institutional Custody
Traditional banking settlement rails are slow, costly, and inefficient for digital assets. Our stablecoin-powered settlement system revolutionizes institutional custody, providing...
14/03/2025Banking Innovation
HSBC Gold Token
HSBC Gold Token is the first ever tokenized real world asset from a bank for retail investors. Unlike some common...
04/03/2025Insurance Innovation
From Data to Dollars: AI for Life & Annuities
Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...
04/03/2025Insurance Innovation
Market spaces
Market Spaces revolutionizes competitive intelligence in the insurance sector, by enabling you to visualize the online customer spaces of insurers...
Related news & insights
Insurance
24/03/2025News
Hanwha Life fuels AI innovation in Vietnam through Informatics Olympiad sponsorship
Hanwha Life is reinforcing its commitment to technological innovation and talent development in Vietnam by sponsoring the 6th Vietnam Informatics...
Insurance
20/03/2025Article
Vote now to decide on the 2025 Innovation in Insurance Awards winners!
Discover this year’s nominees and vote!
Insurance
17/03/2025Interview
At work with Bernardino Gómez Aritmendi
Bernardino Gómez Aritmendi, CEO of Bansabadell Vida, Bansabadell Seguros Generales and Bansabadell Pensiones, shares his insights and experience in a...
17/03/2025News
CaixaBank to train over 30,000 employees in senior customer service
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...