Using advanced artificial intelligence, behavioral analytics, and machine-learning technology that enabled the autonomous personal financial assistant to learn and understand the characteristics of each client and specifics of each client interaction enabling Desjardins to capture over 35 % greater conversions for the acquisition of new account openings when compared to a more traditional marketing campaign.
The Emirates NBD Majid Al Futtaim (MAF) Share Card launch, featuring the "Beat It" campaign, revolutionized retail shopping. Offering an...
Wenia, from Bancolombia, is the secure and regulated gateway to the crypto world. Buy, sell, and store digital assets like...
Redefining the traditional collections process via AI-driven customer engagement and predictive analytics, integrating AI and revolutionising collections, GenAI Collections is...
RAKBANK’s in-house RAK Telemetry unifies real-time dashboards across 35+ journeys—boosting visibility, reducing TATs, & enabling proactive decisions. Built at zero...
Each month, Patrice Bernard unpacks and analyzes the latest emerging trends shaping the financial services landscape, offering his unfiltered commentary...
Esther Pichardo, Chief Customer Officer at Sabadell Seguros, tells us more about VoiceIQ and the impact of their win.
PLUS Waalwijk and ABN AMRO test simple solution to bridge the digital divide.
The EU’s FIDA rules could take effect as early as 2027, forcing banks to rapidly overhaul systems and processes for...
