premium
Q+
23/06/2016 Banking Innovation

About

Smart management system (SMS) is an innovative self-learning technology providing centralized automatic identification of customer service imperfections at each of 6,500 Sberbank’s offices and each employee inside that offices regular job and automatically generating the best managerial solutions on improving business and eliminating gaps

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

28/06/2024 Banking Innovation

HSBC Kinetic Mobile Banking App for SMEs

HSBC Kinetic is a mobile banking app designed for the everyday financial needs of small business owners. The app uses...

27/06/2024 Banking Innovation

LookSee by Standard Bank: Inspiring and enabling households to proactively address climate change

LookSee empowers South African households to make sustainable choices through a unique ecosystem that connects them to sustainable solutions, affordable...

27/06/2024 Banking Innovation

Reimagining customer engagement & entrenchment through Message Centre 3.0

Transformed one of our low engagement features offering limited customer functionality and almost no business value into a supercharged digital...

27/06/2024 Banking Innovation

Culture inovabra: creating innovation, creating innovators

Promoting innovation is the role of each of Bradesco's professionals. That is why we have an initiative to develop a...

Related news & insights

SME Banking
04/10/2024 Interview

NewTech Friday: Froda – Bridging the €400bn European financing gap

Froda is a Sweden tech company that helps business owners reach their full potential by making financing easily accessible, on...

Insurance
02/10/2024 News

Manulife leads the way in Generative AI to boost productivity and customer experience

Manulife announced a major leap in AI integration, beginning with its rollout in Singapore.

SME Banking
25/09/2024 Study

The AI imperative: Navigating AI & data for SME banking success

In a world where artificial intelligence and machine learning (AI/ML) are redefining industries, our report delves into the transformative potential...

Digital Reinvention
23/09/2024 News

Deutsche Bank enhances advisory services and digitalization

Deutsche Bank is taking key steps to improve its advisory services and invest in digital technology for private clients in...