Smart management system (SMS) is an innovative self-learning technology providing centralized automatic identification of customer service imperfections at each of 6,500 Sberbank’s offices and each employee inside that offices regular job and automatically generating the best managerial solutions on improving business and eliminating gaps
Introducing Multimodal, Multilingual Virtual Relationship Manager — delivering human-like banking interactions through voice, video, text, and 3D holograms, anytime, anywhere.
Redefining the traditional collections process via AI-driven customer engagement and predictive analytics, integrating AI and revolutionising collections, GenAI Collections is...
We use the Syntonym Virtual Camera to enhance privacy in video calls by replacing real faces with AI-generated ones—protecting our...
Blending innovation with impact, our Gen AI helpdesk chatbot streamlines support for bank staff – resolving complex queries with speed...
At the Qorus-NTT DATA Innovation in Insurance Awards 2025, German insurer ERGO won gold in the Workforce Transformation category for...
This event provided a platform for thought leaders to share their insights on how AI is reshaping our workforce, technology,...
Each month, Patrice Bernard unpacks and analyzes the latest emerging trends shaping the financial services landscape, offering his unfiltered commentary...
Edward Rebane is Chief Retail Officer and Member of the Management Board at Citadele Bank. He’s always on the move,...
