Qorus Banking Innovation Awards 2016 - Winner

BIA (Bradesco Inteligência Artificial)

premium
Q+
12/09/2016Banking Innovation

About

BIA offer answers to the vast majority of the questions of the branch about products and services with quality and celerity, and with accuracy comparable to that of human specialists.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more? Speak to Boris, Qorus's Content Lead

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.
Contact us

Related innovations

04/03/2025Insurance Innovation

From Data to Dollars: AI for Life & Annuities

Atidot leverages AI and 53 million policyholders’ data to boost life and annuity sales, improve retention, and cut CAC by...

04/03/2025Insurance Innovation

Migdal AI-Collect

Most people want to resolve their debt. Creating a debt collection process that considers a debtor's personal, psychological, and behavioral...

04/03/2025Insurance Innovation

AutoShield AI: Smart Claims & Customer Care Ecosystem

AutoShield AI transforms vehicle protection with predictive insights, automated claims, and real-time support—delivering faster resolutions, proactive care, and a seamless...

04/03/2025Insurance Innovation

Metodo - Customer Interaction Manager

Generali Italia MeToDo centralizes all customer activities into a single digital platform, providing real-time data and integrated functionalities to enhance...

Related news & insights

17/03/2025News

CaixaBank to train over 30,000 employees in senior customer service

CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...

ESG
12/03/2025News

CaixaBank expands sign language video interpretation service nationwide

This initiative aims to improve accessibility for individuals with hearing impairments, allowing them to receive financial information through a real-time...

10/03/2025News

HolaBank expands in northern Spain amid growing international demand

HolaBank, CaixaBank's specialized program for international clients, has expanded its presence in northern Spain with ten new branches.

ESG
04/03/2025News

ING becomes first bank in Spain to calculate water footprint for all customers

ING has launched Mi ECOHuella, a new digital service that enables customers to track their carbon and water footprint based...