- Can banks intelligently blend human and digital to create moments that matter?
- Or are customers lost in a self-service, digital labyrinth that makes money for the bank but feels like an impersonal institution, devoid of emotion – great for those smart enough to navigate the system, but a nightmare for those who cannot?
- In this high wire act of balancing human and digital interaction, what happens to the customer if the bank slips up?
Based on online research and 1:1 banker interviews, this webinar will share the latest findings in how best to connect with your customers.
Peter Barrett (Financial Services Marketing Lead, Avanade) will present the results, along with a panel discussion including Akash Dowra (Head of Client Insight, Discovery Bank) Nikolay Lazarov (Sales Director – Retail Banking, Postbank | Eurobank Group), Dominic Larivée (Vice-President Marketing Planning and Implementation, Desjardins) and Han Peng Kwang (CEO, Wing Bank).
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Replay
Institutions
![Logo of Eurobank Greece](https://www.qorusglobal.com/storage/account/logoeurobankgroup-png-1628839943kziNM.png)
![Logo of Discovery Bank](https://www.qorusglobal.com/storage/account/discovery-bank-logo-transp-16837052677dRhj.png)
![Logo of Avanade](https://www.qorusglobal.com/storage/account/avanadelogonotm-awcolor-feb-cmyk-1673362031ZuVTw.jpg)
![Logo of Desjardins](https://www.qorusglobal.com/storage/account/Events/d15-desjardins-logo-couleur.png)
![Logo of Wing Bank](https://www.qorusglobal.com/storage/account/wing-bank-logo-rgb-1687502118YnmeU.png)
![Logo of Qorus](https://www.qorusglobal.com/storage/account/qorus-logo-1654534057FAMzU.png)