David Krameš, AI & Strategy Business Partner at Česká spořitelna (a subsidiary of Erste Group in the Czech Republic), shares how the bank leverages AI in the field of ESG. He highlights three distinct use cases:
• The in-app digital assistant HeyGeorge, which helps clients better understand and manage their financial health.
• A chatbot designed to assist employees in navigating their new roles and exploring a range of ESG topics.
• A CRM tool that analyzes client profiles against similar cases within the bank's portfolio, identifies the most suitable ESG products, and supports bankers in offering tailored solutions.
