Financial Innovation Spotlight: November 2024 edition

Digital Reinvention
28/11/2024Article
profile picture of Boris Plantier

Boris Plantier

Qorus

Head of content

The kaleidoscope of financial services is constantly shifting, as banks, insurance companies and fintechs seek new and innovative ways to meet the evolving needs of their customers. The aim: to renew themselves, stand out from the competition, improve the customer experience and journey, and even create new sources of revenue.

In the seventh edition of the Financial Innovation Spotlight, we spotlight five initiatives that caught our eye over the past month. Join us on a global innovation journey starting in Australia, where the Commonwealth Bank of Australia is transforming its distribution network into an owned-media network. Next stop: Jordan, where Arab Bank is integrating flight ticket sales into its mobile app. We then head to Hong Kong for a glimpse of Hang Seng Bank’s new senior-friendly and pet-friendly branch enhancements. Back in France, we check out La Banque Postale’s pilot voice-enabled card for visually impaired customers. Finally, we wrap up our tour in Singapore, where Revolut is making waves with its innovative way of offering cards: a vending machine on a university campus.

Want to keep reading?

Create a web account to get access to more insights

Related news & insights

Insurance
17/03/2025Interview

At work with Bernardino Gómez Aritmendi

Bernardino Gómez Aritmendi, CEO of Bansabadell Vida, Bansabadell Seguros Generales and Bansabadell Pensiones, shares his insights and experience in a...

Digital Reinvention
17/03/2025News

Marygold & Co. introduces innovative financial app to simplify money management

The app aims to address long-standing inefficiencies in the banking system by integrating features that enhance financial control and simplify...

17/03/2025News

CaixaBank to train over 30,000 employees in senior customer service

CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...

Digital Reinvention
17/03/2025News

ANZ Plus reaches one million customers, enhancing digital banking experience

More than half (55%) of its users now consider it their primary bank, and nearly half of those customers actively...

Digital Reinvention
14/03/2025News

Commonwealth Bank expands AI partnership with Anthropic

This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...

Digital Reinvention
13/03/2025News

Revolut enhances security features to protect users from fraud and theft

The updates come in response to a rise in phone thefts in major cities and an increase in phishing scams...

SME Banking
13/03/2025News

CaixaBank launches carbon footprint verification service for businesses

This initiative allows companies to verify their emissions after measuring them using CaixaBank’s CO2 calculator, reinforcing the bank’s commitment to...

12/03/2025Article

Transforming customer engagement in banking: Trends for 2025 and beyond

To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...