From insights to impact: Mastering segmentation in SME Banking

in partnership with

VeriPark

Logo of VeriPark

VeriPark is a global solutions provider enabling financial institutions to become digital leaders by placing Customer...

View more
SME Banking
23/09/2024 Study
SME Banking
02 Jul 2024
02/07/2024 Best Practice Forum

From insights to impact: Mastering segmentation in SME Banking

In today's rapidly evolving financial landscape, banks must move beyond one-size-fits-all approaches to serve the unique and diverse needs of their SME clients. This comprehensive study, created through a collaboration between VeriPark and Qorus, offers invaluable insights into how banks can optimize their segmentation strategies to enhance customer understanding and service delivery.

This study is the first of a three-part series aimed at empowering SME bankers with actionable tools to improve distribution strategies. By mastering segmentation, banks can tailor their services more effectively, leading to stronger relationships with SMEs and improved business outcomes.

Download this study to explore key research findings, expert perspectives, and real-world case studies that will guide your bank’s segmentation journey—helping you serve your clients better while driving growth and innovation.

Key insights

The current state of play

Banks favor a traditional approach to segmentation in SME banking

A modern way forward

What does the future of segmentation in SME banking look like?

Clearing obstacles

Strategies for advancing your segmentation approach

Download the full report

Study contributors

profile picture of atilla derman

atilla derman

TEB

director at sme marketing

profile picture of Balázs Topor

Balázs Topor

Raiffeisen Bank International

SME Product & Segment Leader

profile picture of Jaypee Soliman

Jaypee Soliman

UnionBank of the Philippines

SVP and Business Banking Head

profile picture of Juan Luis Huitz

Juan Luis Huitz

Erste Group

Corporate Business Partner

profile picture of Jaya Balan Kathiravalu

Jaya Balan Kathiravalu

CIMB

Head of SME Banking Malaysia, Group Commercial Banking

profile picture of Rajeev Chalisgaonkar

Rajeev Chalisgaonkar

Mashreq

Executive VP, Head of Business Banking & NeoBiz

profile picture of Jitendra Tekchandani

Jitendra Tekchandani

DBS Bank Singapore

Executive Director, Wealth Management

profile picture of Jack de Mooij

Jack de Mooij

Rabobank

Director SME

Related news & insights

SME Banking
04/10/2024 Interview

NewTech Friday: Froda – Bridging the €400bn European financing gap

Froda is a Sweden tech company that helps business owners reach their full potential by making financing easily accessible, on...

ESG
03/10/2024 Article

Purpose-driven banking programs sharpen focus on rising social concerns

SMEs emerge as key mechanisms for social upliftment and financial inclusion.

Insurance
02/10/2024 News

Manulife leads the way in Generative AI to boost productivity and customer experience

Manulife announced a major leap in AI integration, beginning with its rollout in Singapore.

Premium
01/10/2024 Article

Research Notes: Branch banking at Maybank

This article brings together some recent information on Maybank's key accomplishments in terms of branches, both in Malaysia and in...

SME Banking
30/09/2024 Article

The innovation imperative for corporate, commercial and SME banks

Check out the newest point of view article from Jame Sankey, EY.

Insurance
30/09/2024 News

AXA Prévention hosts pop-up event to raise awareness of everyday risks

This free and accessible space will offer an engaging experience, where visitors can participate in games and quizzes to learn...

SME Banking
25/09/2024 Study

The AI imperative: Navigating AI & data for SME banking success

In a world where artificial intelligence and machine learning (AI/ML) are redefining industries, our report delves into the transformative potential...

SME Banking
25/09/2024 News

EQ Bank launches business account beta to support Canadian SMEs

This new offering aims to address the specific challenges that Canadian entrepreneurs face, such as high fees and complex onboarding...