CommBank is enhancing its workforce with a new artificial intelligence (AI) education initiative, aimed at equipping employees with essential AI skills to improve customer experiences and advance the bank’s capabilities in the rapidly evolving tech landscape.
Breaking boundaries: New ways of working in financial institutions
The bank has introduced a microlearning series called AI For All, which features concise, engaging videos on key AI topics such as generative AI, deep learning, and responsible AI. This program is tailored to various technical levels, ensuring that employees can gain relevant skills based on their roles.
Launched in May 2024, the series has already made a significant impact, with over 22,000 views across nine modules by CommBank’s 43,000 employees. This initiative is part of the bank’s broader strategy to enhance its data and AI capabilities, reflecting its commitment to leading in AI integration and delivering superior customer service.
Jane Adams, CommBank’s Executive General Manager Human Resources Technology, emphasized the importance of this training. “CommBank is at the forefront of AI innovation, and it’s crucial that we empower our team with the skills to leverage AI effectively and responsibly. This training supports our goal to provide the best products and services while fostering a skilled, future-ready workforce,” Adams said.
AI has been a cornerstone of CommBank’s operations for years, helping to protect customers from fraud and enhance technology-driven safety measures. The bank’s dedication to responsible AI is evident in its training program, which includes core principles on ethical AI use and risk management.
Dr. Andrew McMullan, Chief Data and Analytics Officer at CommBank, noted, “To deliver exceptional customer experiences, we need to excel in AI usage. Empowering our employees with advanced skills is crucial to maintaining our customer-focused culture and achieving our goals.”
Overall, CommBank’s new AI training program highlights its commitment to staying at the forefront of technological advancements and ensuring its employees are equipped to meet future challenges.
