Crédit Agricole Assurances, Europ Assistance, and BCA Expertise, in collaboration with the Institut Louis Bachelier, have launched an innovative project to measure CO2 emissions from auto insurance claims management in France. This study explores decarbonizing auto claims management and highlights strategies to reduce emissions by nearly 25%.
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Supported by a robust methodology from the Institut Louis Bachelier, this initiative aims to map CO2 emissions throughout the auto claims process and identify mitigation methods. Industry players like AkzoNobel, Back2car, Assercar, and Valeo contributed their expertise and data, allowing comprehensive emission measurements across the value chain.
The study reveals that the entire auto accident claim process, from assistance to the vehicle's end of life, emits an average of 146 kg of CO2 equivalent. The main contributors to these emissions are replacement vehicles provided by assistance companies and garages, vehicle painting, and restoration.
Several improvement pathways have been identified, including increasing the use of parts from the circular economy and remanufacturing processes. Implementing these strategies could reduce CO2 emissions by around 22% per claim.
Guillaume Oreckin, CEO of Pacifica and Deputy CEO of Crédit Agricole Assurances, emphasizes the insurer's responsibility to contribute to a low-carbon economy. By highlighting high-impact environmental factors in auto claims management, Crédit Agricole aims to influence the entire value chain and foster environmentally sustainable practices.
Nicolas Sinz, President of Europ Assistance France, underscores the role of assistance providers in reducing carbon emissions without compromising service quality. This includes prioritizing electric or hybrid replacement vehicles and offering low-carbon mobility solutions.
Jean Prévost, President of BCA Expertise, supports the initiative, stressing the importance of accessible, safe, and sustainable mobility. He highlights the alignment of industry stakeholders in promoting environmentally friendly repair practices.
Jean-Michel Beacco, Executive Director of the Institut Louis Bachelier, notes that the involvement of multiple actors has provided unprecedented data, enhancing the understanding of emissions in the auto claims sector. This collaborative effort underscores the industry's commitment to responsible environmental practices and paves the way for targeted decarbonization actions.
This partnership highlights the positive impact of regulations encouraging companies to reduce their ecological footprint, demonstrating the stakeholders' dedication to addressing environmental challenges in auto claims management.
Download the study (in French)
