Is intelligent automation fueling digital transformation in banking? Qorus and UIPath interviewed Ramón Aliaga, IS Director for Financial Subsidiaries at CaixaBank, to find out more about the subject and what CaixaBank is doing in terms of intelligent automation.
How big a part does intelligent automation play in your organization’s digital transformation strategy today, and how much will that change in the next two years?
One of the main goals from our Strategic Plan for the period 2022-2024 is based on the improvement of business process in terms of customer quality service and efficiency. As a support to achieve this goal, intelligent automation is part of the basis of the IT Strategic Plan for the same period. Data mining, process mining, BPM, robotics and machine learning are all technologies that we are using to re-engineer our business process technical implementation to achieve this goal.
Three KPIs are being monitored during this period to size the goal achievement: process design based on event management, end-to-end process design, and task automation.
Intelligent automation fueling digital transformation in banking: CaixaBank
Related news & insights
NewTech Friday: Froda – Bridging the €400bn European financing gap
Froda is a Sweden tech company that helps business owners reach their full potential by making financing easily accessible, on...
The story of continuous business evolution
Fatih Ogun, Head of Strategy at Akbank, explains how a continuous culture of innovation based on small, steady enhancements can...
Manulife leads the way in Generative AI to boost productivity and customer experience
Manulife announced a major leap in AI integration, beginning with its rollout in Singapore.
Research Notes: Branch banking at Maybank
This article brings together some recent information on Maybank's key accomplishments in terms of branches, both in Malaysia and in...
inDrive launches financial services in Colombia with inDrive Money
The service, developed in partnership with Latin American fintech R2, aims to improve financial inclusion for drivers on the inDrive...
Hilton unveils world’s first hotel loyalty debit cards
The Hilton Honors Debit Card and Hilton Honors Plus Debit Card allow travelers to earn Hilton Honors Points on everyday...
Bunq launches stock trading for digital nomads
Users can open investment accounts in seconds and trade fractional shares for as little as €10, with free trades for...
Driving innovation at PZU: Transforming a 220-year-old insurance company
Marcin Kurczab, Director of Innovation at PZU, discusses the company's journey toward innovation.