Customer Experience
Gold

Yapı Kredi “My World” Super App
As the pioneer of digital banking in Turkey, our vision is accompanying customers through their life journey beyond banking transactions...
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Banking Beyond Boundaries: Integrating Housing, Energy and Mobility Ecosystems
We aim to revolutionize the banking landscape by integrating housing, energy and mobility into one seamless, customer-centric ecosystem. Steering data,...
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My Aggregated Plans
View and consult all CaixaBank plans and those contracted with other entities on the same screen
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Gold

My Finance Quests - A gamified financial literacy learning experience with Minecraft
In a world where understanding money matters is crucial, RBI’s interactive game offers an engaging journey through the fundamentals of...
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Alışgidiş(Get&Go)
Alışgidiş, which pioneered the "Buy Now Pay Later" (BNPL) shopping method in Turkey with the contributions of Fibabanka, offers an...
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iziBizi
The Entrepreneur's dream comes true: iziBizi is the first fully fledge ERP for Businesses with financial services, all bank accounts...
Read moreEuropean Innovator of the Year
New Ways of Working
Bronze

Expertise, Career and Development Analytics Program
Expertise analytics program provides an innovative, fully analytic and transparent career and development management journeys which are triggered from a...
Read moreOperational Efficiency
Gold

MAvalue
Easily submit claims through uploading pictures or videos of the damage and instantly receive fair valuation & direct compensation in...
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Customer-Centricity Catalyst: TBC's Innovation Fund & 'Working Backwards' Process
The TBC Bank Innovation Fund is a program that provides funding to customer-focused ideas that have the potential to improve...
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Conversion-Boosting Mechanisms in Paynow
The conversion-boosting mechanisms in Paynow encompass a range of features designed to enhance conversion rates in online stores. These mechanisms...
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