When COVID shut down the world, financial institutions needed to respond in an instant, creating solutions for consumers and businesses that shifted to digital channels. The focus on the digital customer experience meant banks needed to move with speed and flexibility to provide the right digital banking services.

Join Jim Marous from The Financial Brand and a panel including Arun Krishnan from Infosys Finacle, Claire Calmejane from Société Générale and Olga Ceja from Banorte as they discuss innovation and digital transformation trends in banking including:

- The keys to becoming an innovation and digital transformation leader
- What are the challenges to achieving innovation and digital transformation success
- How has the pandemic impacted innovation and digital delivery of services
- What is the top success priority for 2021 in banking