- Discuss how artificial intelligence is changing the banking sector.
- Learn how to turn the customer experience of your company, into the most important asset.
- Debate the difference between greenwashing and green marketing.
- Discuss with an expert if banks are metaverse ready.
- Explore the topic of payments innovations across the globe.
- Join us on Innovation Route with CaixaBank
Institutions
Innovation Route
Agenda
Morning Coffee
Conference Opening
Opening remarks from the Chief Executive Officer of CaixaBank
Conference Introduction
Keynote Speech: A Real Time (R)Evolution to Turn Customer Experience into the Most Important Asset of Your Company
Out of Industry Key Note: Innovating at FC Barcelona
COFFEE BREAK & NETWORKING
PANEL DISCUSSION: Lessons from Failures: Importance of Accepting Missteps as a Valuable Ingredient of Innovation.
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Service Design in Financial Services
Value creation in the Metaverse
Sustainable and Digital Solutions for Mobility and Beyond
LUNCHEON
Digital Reinvention Community Open Meet-up
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Sustainability & Regulation Community Open Meet-up
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Open Finance Community Open Meet-up
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Why Attend
Metaverse Case Study
Lessons from Failures - with Banking Innovators
Sustainability, Open Finance, Digital Reinvention Open Meet-ups
Global Experts Speakers from Financial Industry and Out-of-Industry
Guided Innovation Route with CaixaBank
A Free Access to the Cosmo Caixa Science Museum
Innovation Route Details
Innovation Route
A tour of the last and most innovative CaixaBank's spaces designed for improving customer and employee experience. You will get the full picture and experience different fractures of the innovation projects. CaixaBank's Executives will be your guides. So, do not hesitate to join the Tour and get inspired!
imaginCafé
A 1,200-square-meter space located in the heart of Barcelona that was born with the aim of becoming a place of reference for millennials, and which will serve to increase the customer base and link current ones with advantages and discounts on restaurants and activities inspired by the values of the imagin brand.
Insights Center
CaixaBank's center for integrating customer perceptions into business decision-making. As a knowledge hub on the omnichannel user experience, it provides valuable insights to place people at the center of the CaixaBank experience.
All In One
CaixaBank’s flagship branch to cover all CaixaBank customer segments applying a personalized service with the latest technology at the customer’s service. The largest banking branch in Europe.
CosmoCaixa Barcelona
Practical information
Venue
Hotel Suggestions
You can find hotel suggestions with proximity to the conference venue here.
Site Visit Tour
The Innovation Route - CaixaBank's executives will guide you through their inspiring projects - Insights Center, All In One and imaginCafé.
