World Retail Banking Report 2015

in partnership with

Capgemini

Logo of Capgemini

We partner with companies to transform and manage their business by unlocking the value of technology.

View more
premium
Q+
22/04/2015Study
As banking customers are lured away by new players, with their attractive digital value propositions, agility, and ability to invest, the World Retail Banking Report 2015, by Capgemini and Efma, explores customer experience globally, the likelihood for customers leaving their bank and why the middle and back office are critical to delivering engaging and dynamic customer experiences. 

Transforming front-end transactions and channels has been the priority for most banks, but keeping pace as digital continues to ‘up the customer engagement game’ is a challenge Analyzing data and transactions throughout the customer journey, is just one way new players stay one-step ahead of their banking counterparts. 

Today, banks are forced to deliver great user experiences with legacy, middle and back-office engines that can’t possibly keep up. The report examines the essentials required to improve middle and back-office agility for more dynamic customer engagement, mitigating flight risks and increasing profitability and is based on one of the industry’s largest customer experience survey with responses from 16,000 customers across 32 countries and in-depth executive interviews.

Want to keep reading?

Become a Qorus member to get access to all our insights

Related news & insights

Digital Reinvention
27/12/2024Video

GO by Krungsri Auto: Enhancing services for drivers across Thailand

Congsin Congcar, Group Head of Krungsri Auto and First Executive Vice President at Bank of Ayudhya, presents this project, which...

Digital Reinvention
26/12/2024Article

Qorus Innovation Spotlight – December 2024 edition

This month’s Financial Innovation Spotlight highlights five standout initiatives from Prudential, U.S. Bank, Santander, CaixaBank, and HSBC UK.

Digital Reinvention
22/12/2024News

Emirates NBD’s Deniz Ventures invests in TeamSec to transform securitization

TeamSec’s Securitization-as-a-Service platform leverages artificial intelligence and data analytics to digitize and streamline securitization processes, transforming the structured finance landscape...

Digital Reinvention
20/12/2024Video

Bradesco’s GenAI innovations: Virtual assistants, chatbots, and trustworthy AI frameworks

Rafael Forte Araújo Cavalcanti, Chief Data and Analytics Officer at Bradesco, presents two of the bank's most interesting use cases:...

Mobility
20/12/2024News

CaixaBank launches Facilitea Coches: A new platform for used vehicle financing

This initiative is part of CaixaBank's strategic commitment to consumer credit and digital transformation, offering customers a seamless experience for...

Digital Reinvention
18/12/2024News

NAB’s Ubank introduces passkeys to enhance digital security

This innovation aligns with NAB’s vision of phasing out passwords entirely within the next five years, replacing them with passkeys...

18/12/2024News

Nubank invests $150 million in Tyme Group to expand global digital banking reach

This strategic investment makes Nubank a minority shareholder in Tyme, a rapidly growing digital bank with 15 million customers across...

Insurance
17/12/2024Article

Insurance Innovation of the Month: desBRAva by Bradesco Seguros

The Qorus Insurance Innovation of the Month Award for December goes to Bradesco Seguros for its desBRAva program, a forward-thinking...