Standard Chartered has unveiled SC GPT, a proprietary generative AI tool now deployed across 41 markets, signaling a major leap in the bank’s digital transformation journey. With plans to eventually expand to 10 more markets, the rollout reflects Standard Chartered’s commitment to leveraging artificial intelligence to boost efficiency, client engagement, and long-term value creation.
Empowering a global workforce
SC GPT is set to support over 70,000 employees worldwide, helping to streamline operations, personalize sales and marketing strategies, automate software development, and enhance risk management practices. The tool’s launch marks a pivotal moment in integrating GenAI across the bank’s global operations.
“SC GPT reflects our people-focused approach to AI and commitment to innovation with responsibility,” said Mohammed Rahim, Group Chief Data Officer. “It has been developed with strong governance, guided by ethical AI principles to promote fairness and reduce bias.”
Custom solutions for local impact
A more advanced, customized version of SC GPT is already in development. It will allow Standard Chartered to apply internal data to solve bank-specific challenges while enabling local teams to address market-specific needs. Current use cases include digital content creation, real-time translation, and product advisory services—all powered by GenAI.
A strategic move for the future
Group Chief Executive Bill Winters emphasized that GenAI is becoming a necessity in modern banking: “We believe the potential for GenAI to help us win in so many areas across Cross-border and Affluent banking will be game changing.”
With SC GPT, Standard Chartered is not only enhancing internal operations but also strengthening its position as a leader in digital banking innovation—delivering smarter services to clients while building a more agile, tech-forward workforce.
