CaixaBank is taking significant steps to ensure financial inclusion in Spain by expanding its mobile banking services, now available in nearly 1,400 towns. In just one year, the bank increased its mobile branch service by 77%, highlighting its commitment to reaching communities at risk of financial exclusion. With over 4,000 branches nationwide, CaixaBank is present in more than 2,230 municipalities, and it remains the only bank with a banking branch model in 459 Spanish towns.
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Serving vulnerable communities across Spain
The bank's mobile branches provide crucial services in rural areas, particularly in towns with populations over 640,000 people, of whom 70% are senior citizens over the age of 65. This focus on older demographics underscores CaixaBank's commitment to helping vulnerable groups access essential financial services. Whether customers or not, residents in these towns can access a variety of banking services, including cash withdrawals, deposits, bill payments, and tax transactions.
CaixaBank operates 34 mobile branches, which travel over 75,000 kilometers a month to serve 17 provinces across seven autonomous communities. These mobile units are crucial for serving towns without traditional bank branches or those facing limited access to financial services. In addition to regular routes, five mobile branches are on standby to attend business, cultural, and sporting events, as well as to provide support during exceptional circumstances, such as natural disasters.
A nationwide network of mobile banking
Castilla y León has the highest concentration of these mobile branches, with 11 units serving 614 towns. Other regions like Catalonia, La Rioja, and Castilla-La Mancha also benefit from CaixaBank’s mobile services, traveling thousands of kilometers each month to provide comprehensive banking access.
Through this initiative, CaixaBank aims to prevent financial exclusion, uphold relationships with rural customers, and promote economic inclusivity. By doing so, it also supports the United Nations' Sustainable Development Goals, particularly the reduction of inequality, cementing its role as an accessible and socially responsible banking entity in Spain.
