Financial Innovation Spotlight: November 2024 edition

The kaleidoscope of financial services is constantly shifting, as banks, insurance companies and fintechs seek new and innovative ways to meet the evolving needs of their customers. The aim: to renew themselves, stand out from the competition, improve the customer experience and journey, and even create new sources of revenue.

In the seventh edition of the Financial Innovation Spotlight, we spotlight five initiatives that caught our eye over the past month. Join us on a global innovation journey starting in Australia, where the Commonwealth Bank of Australia is transforming its distribution network into an owned-media network. Next stop: Jordan, where Arab Bank is integrating flight ticket sales into its mobile app. We then head to Hong Kong for a glimpse of Hang Seng Bank’s new senior-friendly and pet-friendly branch enhancements. Back in France, we check out La Banque Postale’s pilot voice-enabled card for visually impaired customers. Finally, we wrap up our tour in Singapore, where Revolut is making waves with its innovative way of offering cards: a vending machine on a university campus.