James Green, Head of Digital Accessibility at Chase, has been instrumental in advancing the bank's efforts to make its technology accessible for all customers. With a career spanning over 25 years in the tech industry and a commitment to accessibility since 2006, Green has helped Chase gain significant recognition for its accessibility initiatives.
Recognition for accessibility efforts
In 2023, Chase received the American Council of the Blind’s “James R. Olsen Distinguished Service Award” for exemplary attention to accessibility in its website and app design. Additionally, the bank was honored with the Disability Matters’ Marketplace Award for developing one of the best banking apps for accessibility.
Commitment to inclusivity
Green’s journey into accessibility began in IT strategy and design, focusing on enhancing user experiences. His role at Chase aligns with his passion for making technology usable for people with disabilities, ensuring that everyone can manage their finances independently.
Strategic enhancements to accessibility
Chase has made structural changes to its accessibility team, merging Technical Standards, Tools, and Training into the Digital Accessibility Products team. This team enables Chase staff to improve accessibility in their projects. The Digital Accessibility Oversight team governs and reports on adherence to accessibility standards, while the Digital Accessibility Services team provides expertise and support across the bank.
Key accessibility features
Chase has implemented several key features to enhance accessibility, including:
• Alternative text for non-decorative images, charts, and graphs for screen reader users.
• High-contrast color schemes to support users with colorblindness or low vision.
• Captions and audio descriptions for multimedia content.
• Keyboard operability for users with vision impairments or dexterity limitations.
• Dark Mode to reduce eyestrain, benefiting users with certain vision challenges.
Inclusive Design Philosophy
Chase’s approach to accessibility is rooted in inclusive design, understanding and building for the needs of all users from the start. This philosophy ensures that accessibility is not just about meeting compliance standards but about creating seamless and efficient experiences for everyone.
By prioritizing accessibility, Chase not only meets industry standards but strives to exceed them, ensuring all customers can manage their finances with ease and independence.
