HDFC Bank launched IRA 2.0, its interactive humanoid. In its new avatar, IRA will enhance user experience for customers visiting the Koramangala branch in Bengaluru. IRA will interact with customers, answer bank-related queries, frequently asked questions, and guide them inside the branch with voice-based navigation. HDFC Bank also launched its virtual assistant ‘EVA’ on Amazon Alexa and Google Assistant.
Launching mid-2025 through its ANZ Plus platform, the new feature will allow customers to log in without entering a password—streamlining...
This collaboration—the first of its kind between Accenture and a Singapore-based bank—aims to transform the customer experience and drive innovation...
The initiative is part of the company’s broader strategy to use artificial intelligence to complement—not replace—its licensed insurance agents, enhancing...
This month’s Qorus Innovation in Banking award goes to Desjardins for Alvie, their new in-app virtual assistant, which takes a...
Innovative offerings aim to make wealth management, banking, and investing more accessible
Julien Defossé, Worldwide FSI Market Development Lead at AWS, presents the main findings of the report The AI Imperative: Navigating...
ANNA Money, a UK-based financial software company known for its AI-powered business accounts, has partnered with embedded finance leader Shaype...
AI is shifting from experimentation to delivering real value, especially in banking. While measuring that value can be challenging, banks...