Nikolay Lazarov, Head of Sales Division at Postbank Bulgaria (Eurobank Group), takes on the role of bartender to show us the recipe for the perfect cocktail of human and digital. Each "cocktail" is tailored to a specific segment.
Indeed, although the bank has mastered the various digital distribution channels, customers prefer to interact with humans for a variety of reasons.
If you want to go further, you can watch the full webinar ‘Balancing human and digital’ or download the report made in partnership with Avanade.
How Postbank Bulgaria has organized its digital distribution with a human touch
Related news & insights
AI assistants could reduce mobile app usage by 25% by 2027
As consumers increasingly rely on these assistants for tasks traditionally handled by apps, the mobile app landscape is poised for...
Revolut introduces in-app phone support to combat fraud
This new functionality aims to provide a secure communication channel between customers and Revolut’s support team.
Atom's Retrofit Explorer: A game-changer for energy-efficient homes
The Retrofit Explorer tool simplifies the retrofitting process by offering homeowners personalized improvement plans tailored to their budgets.
Maybank launches anti-fraud feature, Money Lock
This innovative feature provides an extra layer of protection against online scammers, allowing customers to bank confidently without compromising their...
Bank Millennium launches Millennium 360 Prestige for affluent clients
This innovative account, combined with the previously introduced Visa Global credit card, offers a comprehensive solution designed to meet the...
Khome's innovative co-investment model aims to help buyers access real estate
Khome, a subsidiary of the Crédit Agricole Group, is introducing a novel solution aimed at tackling financial barriers for individuals...
CaixaBank ensures financial inclusion with mobile branches across Spain
CaixaBank is taking significant steps to ensure financial inclusion in Spain by expanding its mobile banking services, now available in...
At work with Raymond Sia
Raymond Sia, CEO and Executive Board Director of Canadia Bank in Cambodia, shares his insights and experiences with Qorus, reflecting...