The Great Reinvention: The Global Digital Banking Radar 2023

in partnership with

ebankIT

Logo of ebankIT

ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to...

View more
Digital Reinvention
01/06/2023Study
Digital Reinvention
19Apr2023
19/04/2023Coffee

Reshaping Banking: The Global Digital Banking Radar 2023

There’s no doubt about it: the banking industry has evolved at breakneck speed over recent years – and it’s showing no signs of slowing down.

The Covid-19 pandemic has been instrumental in this evolution, forcing banks to review and modernize customer-facing processes and expedite their digital transformation initiatives in a way they never thought possible.

It’s not been easy, however – and, for many banks, challenges remain. Legacy software is rife, regulations are heavy, competition is increasing, and customers are more demanding than ever.

Navigating these challenges successfully will be key to future success. And, while no two journeys will be the same, our research has shown us that pioneering banks are working towards common goals and, as a result, reinventing themselves for the future.

Indeed, today’s digital innovators are prioritizing their digital transformation.

The first step for banks that want to compete in the market of today and tomorrow should be the establishment of simple, seamless, and intuitive digital self-service which also allows customers to quickly talk to a human whenever they need to.

Renato Oliveira, CEO and Founder, ebankIT

Not only this, but they are focusing on the right mix of channels, delivering solutions that better meet their customers’ needs and embracing continuous innovation. Crucially, however, they are doing all of this at speed by using new ready-to-market solutions that offer increased product adaptability and extensive customization options.

This latest Global Digital Banking Radar aims to provide an in-depth look at all of this, using the results of the global research we have carried out to highlight the fundamental and transformational changes in banking that are happening on a global scale.

We hope you find it a useful resource. 

Download the full report

Related interviews

Digital Reinvention
09/03/2023Interview

Reshaping banking: Erste Bank Hungary

Laszlo Bek-Balla is the Head of Digital & Contact Center at Erste Bank Hungary. In this interview with Qorus and...

Digital Reinvention
05/04/2023Interview

Reshaping Banking: TBC Group

TBC Group – one of the key players in Georgia and Uzbekistan embraced agile transformation already some time ago. In...

Digital Reinvention
23/03/2023Interview

Reshaping Banking: Kuwait International Bank (KIB)

Kuwait International Bank’s goal is to become a “Bank for Life” for its customers – putting their needs at the...

Digital Reinvention
28/03/2023Interview

Reshaping banking: Credit Andorra

Santiago de Larrea Teruel, Head of Innovation and Digital Transformation at Crèdit Andorrà, shares their approach to digital transformation, the...

Digital Reinvention
15/03/2023Interview

Reshaping banking: OTP Bank Hungary

Andras Kuharszki, Managing Director of OTP Bank Hungary, shared with Qorus and ebankIT his insights on their journey to remain...

Digital Reinvention
03/03/2023Interview

Reshaping banking: Banco Cooperativo Español (Grupo Caja Rural)

Pablo Ruiz Correa, Director of Innovation and Digital Business Strategy at Banco Cooperativo Español (Grupo Caja Rural), describes how the...

Related news & insights

Digital Reinvention
23/11/2024News

Bank Islam unveils advanced digital banking platforms

Bank Islam Malaysia has launched its next-generation digital banking platforms, BIMB Mobile (BIMB Mobile app) and BIMB Web (web.bimb.com), setting...

22/11/2024News

BBVA drives innovation with ChatGPT enterprise deployment

In just five months since distributing 3,000 licenses across all levels of the organization, 83% of users have adopted the...

Insurance
21/11/2024Article

Insurance Innovation of the Month: AI-powered Agent Virtual Assistant by Santalucía Seguros

Opening a new round of Qorus Innovation in Insurance Awards, we are pleased to announce this month’s winner: Santalucía Seguros’...

21/11/2024News

Sumeria’s Café: Where banking meets community

French neobank Sumeria, a subsidiary of Lydia, has launched Un vrai coffee shop, a unique space open to all—customers and...

Digital Reinvention
21/11/2024News

Openbank launches in Mexico: A fully digital banking experience

Openbank, Grupo Santander’s fully digital bank, has officially entered the Mexican market, offering a cutting-edge, fee-free banking experience with competitive...

Digital Reinvention
20/11/2024Article

Revolutionizing financial services: The limitless potential of BaaS

In this article, Fatih Ogun, Head of Strategy at Akbank, sheds light on the concept of BaaS, its emerging use-cases...

Digital Reinvention
20/11/2024News

Mastercard to eliminate passwords and card numbers for payments

Mastercard's approach combines tokenization, which protects sensitive data, with biometrics, ensuring transactions remain secure and efficient.

19/11/2024Article

Qorus celebrates the success of its recent leaders roundtables

As demand grows for peer-to-peer intelligence in the banking industry, Qorus has stepped up with a unique approach: highly targeted,...