The Great Reinvention: The Global Digital Banking Radar 2023

in partnership with

ebankIT

Logo of ebankIT

ebankIT is an international company that develops a leading Omnichannel Digital Banking Platform with capabilities to...

View more
Digital Reinvention
01/06/2023Study
Digital Reinvention
19Apr2023
19/04/2023Webinar

Reshaping Banking: The Global Digital Banking Radar 2023

There’s no doubt about it: the banking industry has evolved at breakneck speed over recent years – and it’s showing no signs of slowing down.

The Covid-19 pandemic has been instrumental in this evolution, forcing banks to review and modernize customer-facing processes and expedite their digital transformation initiatives in a way they never thought possible.

It’s not been easy, however – and, for many banks, challenges remain. Legacy software is rife, regulations are heavy, competition is increasing, and customers are more demanding than ever.

Navigating these challenges successfully will be key to future success. And, while no two journeys will be the same, our research has shown us that pioneering banks are working towards common goals and, as a result, reinventing themselves for the future.

Indeed, today’s digital innovators are prioritizing their digital transformation.

The first step for banks that want to compete in the market of today and tomorrow should be the establishment of simple, seamless, and intuitive digital self-service which also allows customers to quickly talk to a human whenever they need to.

Renato Oliveira, CEO and Founder, ebankIT

Not only this, but they are focusing on the right mix of channels, delivering solutions that better meet their customers’ needs and embracing continuous innovation. Crucially, however, they are doing all of this at speed by using new ready-to-market solutions that offer increased product adaptability and extensive customization options.

This latest Global Digital Banking Radar aims to provide an in-depth look at all of this, using the results of the global research we have carried out to highlight the fundamental and transformational changes in banking that are happening on a global scale.

We hope you find it a useful resource. 

Download the full report

Related interviews

Digital Reinvention
09/03/2023Interview

Reshaping banking: Erste Bank Hungary

Laszlo Bek-Balla is the Head of Digital & Contact Center at Erste Bank Hungary. In this interview with Qorus and...

Digital Reinvention
05/04/2023Interview

Reshaping Banking: TBC Group

TBC Group – one of the key players in Georgia and Uzbekistan embraced agile transformation already some time ago. In...

Digital Reinvention
23/03/2023Interview

Reshaping Banking: Kuwait International Bank (KIB)

Kuwait International Bank’s goal is to become a “Bank for Life” for its customers – putting their needs at the...

Digital Reinvention
28/03/2023Interview

Reshaping banking: Credit Andorra

Santiago de Larrea Teruel, Head of Innovation and Digital Transformation at Crèdit Andorrà, shares their approach to digital transformation, the...

Digital Reinvention
15/03/2023Interview

Reshaping banking: OTP Bank Hungary

Andras Kuharszki, Managing Director of OTP Bank Hungary, shared with Qorus and ebankIT his insights on their journey to remain...

Digital Reinvention
03/03/2023Interview

Reshaping banking: Banco Cooperativo Español (Grupo Caja Rural)

Pablo Ruiz Correa, Director of Innovation and Digital Business Strategy at Banco Cooperativo Español (Grupo Caja Rural), describes how the...

Related news & insights

Insurance
18/02/2025Article

Who are the first nominees for the 2025 Qorus Innovation in Insurance Awards?

Disruptive innovation across all types of insurance players will be celebrated at the 2025 Qorus Innovation in Insurance Awards—and there’s...

Digital Reinvention
17/02/2025News

BBVA introduces AI-powered virtual assistant for customers and agents

The rollout begins on February 20 in Spain and will gradually extend to all BBVA customers.

ESG
17/02/2025News

Huntington Bank introduces Caregiver Banking to enhance financial oversight

The service allows account holders to grant limited access to a trusted caregiver, enabling oversight of transactions without relinquishing financial...

Digital Reinvention
14/02/2025Article

Lack of GenAI expertise among execs threatens to put banks and insurers at risk

The rapid rise of GenAI is forcing banks and insurers to rethink their business strategies, modernize their operations, and prepare...

Digital Reinvention
13/02/2025News

BNP Paribas and BPCE launch Estreem: A new payments processing leader

Estreem will handle 17 billion card transactions annually, covering 30% of France’s card payments, and aims to expand across Europe.

Digital Reinvention
12/02/2025News

Groupe BPCE launches unified tech platform for Banque Populaire and Caisse d’Epargne

This ambitious project is set to improve service delivery to 35 million customers and provide better tools for employees, supporting...

Digital Reinvention
12/02/2025News

Revolut expands services for Ukrainians, launches donation campaign and clear sky card

Revolut has announced the expansion of its services to Ukrainian residents, alongside a new international donation campaign and the launch...

Digital Reinvention
06/02/2025News

Amdax launches Novelist to simplify crypto investing for retail investors

With a minimum investment of just €500, Novelist aims to lower the barrier to entry for individuals looking to invest...