Vincent Chatard, Chief Operating Officer of the Mauritius Commercial Bank, shares insights on the challenges confronting the bank's retail banking customer experience in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?
What are your roles and responsibilities in the bank?
As the Chief Operating Officer of the Mauritius Commercial Bank, I oversee various departments, such as technology, operations and facilities. In addition to my COO responsibilities, I have been leading our digital transformation for the past five years. Essentially functioning as a Chief Digital Officer, I have played a significant role in this transformation.
Want to keep reading?
Create a web account to get access to more insights