Jitendra Tekchandani (Jeet), Deep Xpert for Customer Engagement and Digital Ecosystem, Executive Director, Regional MarTech & Cognitive Banking at DBS Bank, looks at the challenges financial institutions face in building trust with consumers today, and how they could engage with this new era of consumers – especially in the post-Covid landscape where social media and digital influencers have a much larger impact on consumers.
This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...
The updates come in response to a rise in phone thefts in major cities and an increase in phishing scams...
To remain relevant in 2025 and beyond, banks must focus on nuanced customer segments, tap new engagement channels, and build...
This initiative aims to improve accessibility for individuals with hearing impairments, allowing them to receive financial information through a real-time...
Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, and Qorus, a global association of banks and insurance...
Lloyds Banking Group has received its first-ever patent for a cybersecurity innovation designed to enhance threat detection and reduce false...
HolaBank, CaixaBank's specialized program for international clients, has expanded its presence in northern Spain with ten new branches.
Ram Devanarayanan, Associate Vice President - Europe at Infosys Finacle, explores the latest trends in lending innovation.