Mobilize Financial Services, the mobility specialist of Renault Group focused on building innovative financial services to create sustainable mobility for all, is transitioning from selling cars to selling kilometers through the development of offers based on usage with services included. In line with this ambition, Mobilize Financial Services has decided to create Mobilize Insurance, a car insurance specialist for the European market. The ambition of this new structure will be to scale its car insurance business in Europe with an innovative pan-European platform delivering usage-based and mobility insurance fully integrated in the ecosystem of the Group brands Renault, Dacia, Alpine and Mobilize.
Mobilize Financial Services has chosen Accenture (NYSE: ACN) as their end-to-end partner to build and operate this platform from customer acquisition to claims management. Accenture will bring the best of its capabilities to jointly deliver a unique digital customer experience, and propose insurance and mobility solution that best meets customer needs in real time leveraging the connectivity of the car.
With this partnership, Mobilize Financial Services and the Group brands will make an unprecedented move in the European market at the intersection of the Mobility and the Insurance industries:
• full internalization of the insurance value chain and optimized integration with the Renault Group network in order to offer a seamless experience to the Group customers and maximize the overall customer satisfaction
• true end-to-end mobility solutions with embedded insurance tailored to the usage of the customers with their cars to become a true mobility provider making life easier
• centralized pan-European model based on one single technology and operations platform as a scalable asset to expand its car insurance business across Europe and beyond
João Leandro, CEO of Mobilize Financial Services says “With the creation of Mobilize Insurance, Mobilize Financial Services reaches a new milestone in becoming the brand reference to meet the car-related mobility needs of customers’ new lifestyles. We will capitalize on the rise of connected vehicles and the growing demand for personalized services to develop disruptive services such as usage-based insurance, including pay how you drive solutions. This will also be a great opportunity to increase the satisfaction of our customers and remain the benchmark among captives and banks.”
Jean-Marc Ollagnier, CEO of Accenture for Europe, “The mobility market of the future requires businesses to undergo profound transformations while opening up massive opportunities. New business models, enabled by technology and based on services that are traditionally provided by different industries, will need to be implemented to remain relevant to customers, accelerate net zero transition and enable future growth. We are delighted to partner with Mobilize Financial Services on such a strategic and innovative project, which contributes to shape tomorrow’s mobility services.”
