Value loop approaches have helped fintechs around the world convert initial growth into sustainable long-term value by lowering costs, diversifying revenues, and promoting customer engagement and loyalty. Starling and Revolut in the UK, N26 in Germany, Chime in the U.S., and South Korea’s KakaoBank all initially limited their product sets. After scaling up, they turned their attention to winning customer trust and, eventually, increasing wallet shares.
Katharina Neugebauer, Senior Sustainable Finance Advisor for Group Structured Finance & Investment Banking at Raiffeisen Bank International, explains how the...
The initiative, titled "Toma la Decisión Nu" (Make the Nu Decision), connects the idea of financial well-being with the ability...
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The innovation, known as "Card-Present over Internet" (CPoI), introduces tap-and-PIN authentication to online purchases for the first time, bringing a...
The app aims to address long-standing inefficiencies in the banking system by integrating features that enhance financial control and simplify...
More than half (55%) of its users now consider it their primary bank, and nearly half of those customers actively...
CaixaBank has announced a large-scale training initiative to enhance customer service for elderly clients. More than 30,000 employees will undergo...
This collaboration is set to enhance CBA’s AI capabilities, aiming to improve customer experiences while maintaining a strong focus on...