Michael Ruckman is the founder and President of Senteo. He is also a senior advisor at Qorus. He discusses the importance, but also the difficulty, for banks to instil a culture of customer relationships in their employees.

Michael Ruckman is the founder and President of Senteo. He is also a senior advisor at Qorus. He discusses the importance, but also the difficulty, for banks to instil a culture of customer relationships in their employees.
Meral Ahu Karageyim, senior researcher at Bogazici University Center for Applied Research in Finance (CARF), in collaboration with her co-author...
Ava isn’t just another chatbot — she’s a human-modeled, conversational assistant designed to provide instant, 24/7 support, blending the convenience...
This new program promises not just coverage, but rewards that keep giving back.
The expansion includes an upgraded Cancer Medical Concierge and a newly launched Endoscopy Medical Concierge, offering broader and more personalized...
This month’s Qorus Innovation in Banking award goes to Desjardins for Alvie, their new in-app virtual assistant, which takes a...
Under a newly signed agreement CaixaBank will integrate Salesforce technologies into its customer service platforms, streamlining processes and improving personalization.
With AI now embedded across business lines—from operations and technology to training and client service—the bank is seeing measurable gains...
This month’s Financial Innovation Spotlight features five eye-catching initiatives from around the world by Burbank, KasikornBank, ING Spain, CIMB Bank...